Shipping policy

This Shipping Policy describes how Complete Collection (“we”, “us”, or “our”) handles shipping and delivery of orders placed through our website.

By placing an order with Complete Collection, you agree to the terms set forth in this Shipping Policy in addition to our Terms of Service and Privacy Policy.

ORDER PROCESSING

All orders are subject to acceptance and availability. Orders are typically processed after payment has been successfully received and verified. Processing includes order verification, quality checks, packaging, and handover to the shipping carrier.

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to orders suspected of fraud, unauthorized transactions, or violations of our Terms of Service.

SHIPPING DESTINATIONS

We currently ship to addresses within India. Orders placed with incorrect, incomplete, or undeliverable shipping information may be delayed, returned, or canceled. Complete Collection is not responsible for delivery failures caused by incorrect or incomplete address details provided by the customer.

SHIPPING METHODS AND CARRIERS

Orders are shipped using third-party courier and logistics partners selected by Complete Collection. Carrier selection may vary depending on delivery location, order size, and operational considerations. We do not guarantee the use of any specific carrier.

SHIPPING CHARGES

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Shipping charges are non-refundable except where required by applicable law or expressly stated in our Refund Policy.

DELIVERY TIMEFRAMES

All delivery timelines provided at checkout or in order confirmation communications are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including but not limited to courier delays, weather conditions, customs or regulatory inspections, regional restrictions, strikes, holidays, or other unforeseen events.

RISK OF LOSS AND TITLE

Once an order has been handed over to the shipping carrier, title and risk of loss pass to you. Complete Collection is not responsible for loss, theft, or damage to packages after delivery has been confirmed by the carrier.

DELAYED, LOST, OR DAMAGED SHIPMENTS

We are not liable for delays caused by shipping carriers or events outside our control. If your order is significantly delayed, lost, or arrives damaged, you must notify us within a reasonable time after the expected delivery date or receipt of the package so we may assist in coordinating with the carrier where possible.

Any claims related to lost or damaged shipments are subject to the policies and investigation timelines of the shipping carrier.

FAILED DELIVERY ATTEMPTS

If a delivery attempt fails due to incorrect address details, unavailability of the recipient, refusal to accept the package, or other reasons attributable to the customer, the order may be returned to us or abandoned by the carrier. Additional shipping charges may apply for re-shipment, and original shipping charges are non-refundable.

RESTRICTIONS ON PERFUME SHIPMENTS

Perfumes and fragrance products may be subject to shipping restrictions, handling requirements, or carrier limitations due to their nature. Delivery availability and timelines may vary depending on location and applicable regulations.

CONTACT INFORMATION

For questions regarding shipping or delivery, please contact us at:

support@completecollection.in
Genzee Production
Flat No. 804B, 7th Floor, Srajan Shobhagpura, Udaipur, Udaipur, Rajasthan – 313001
GSTIN: 08ARZPC3091M1Z3